Privacy Policy

Phongo ("we," "us," or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.phongo.ai, including any related media forms, channels, mobile websites, or applications (collectively, the "Site").

Please read this policy carefully. If you do not agree with the terms, please do not access the Site.

Changes to This Policy

We may update this Privacy Policy at any time. Changes will be reflected in the "Effective Date" above and will take effect immediately once posted on the Site. You waive the right to receive specific notice of each change.

You are encouraged to review this Privacy Policy periodically. Continued use of the Site after updates means you accept the revised terms.

Information We Collect

Use of Your Information

We use collected information to:

• Create and manage accounts
• Personalize user experiences
• Improve Site performance and efficiency
• Monitor usage and trends
• Notify you of updates
• Recommend new products and services (not applicable to SMS phone numbers, which are only used for transactional payment links)
• Respond to service and product requests
• Request feedback and resolve disputes
• Perform other business activities as needed

Disclosure of Your Information

We may share information in the following circumstances:

• As required by law or to protect rights
• With third-party service providers who assist in delivering our services (e.g., payment processors)
• With affiliates, partners, or business collaborators
• In connection with online postings or user interactions
• In other cases where disclosure supports service delivery

Note: Mobile phone numbers collected for SMS payment links are never shared with third parties, affiliates, or partners for marketing or promotional purposes. See the SMS Communications section below for details.

Security of Your Information

We implement administrative, technical, and physical measures to protect your information. However, no security system is impenetrable, and we cannot guarantee 100% protection against interception or misuse.

Data Collection from Minors

We do not knowingly collect information from children under 13. If such data is inadvertently collected, we will delete it immediately. If you believe a child has provided personal data, contact us at support@phongo.ai.

Data Retention Policy

We retain personal data only as long as needed to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When data is no longer required, it is securely deleted or anonymized. Retention periods vary depending on regulatory requirements.

No Sale of Customer Data

We do not sell, rent, or share customer personal data with third-party platforms, marketing firms, or unrelated entities. Safeguarding customer trust and privacy is central to our business.

Options Regarding Your Information

You may review, update, or delete your information by:

• Logging into your account and updating settings
• Contacting us directly

Upon request to terminate your account, we will deactivate or delete your data from active systems, though some records may be retained for fraud prevention, compliance, or legal obligations.

SMS Communications